Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the residential property unit(s) you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their booking and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations, please contact us via contact us link.
Cancellation requests received after legal document completion will not be entertained and in this case no refund will be given.
We will try our best to create the suitable design concepts for our clients.
In case, any client is completely not satisfied with our offerings, we can provide a refund with 10% deduction of the total deposited amount with us, provided the users have applied for refund within 72 hours from the time of booking. So, it would be better to be completely sure before booking with us.
Refund against cancellation in between 72 hours & Expiry Period will attract 75% deduction of the total deposited amount with us.
The Expiry Period will be considered as the completion of 15 days from the date of booking. Refund request after fifteen days (expiry period) will not be entertained
Also, user’s inability to pay balance amount (other than booking amount via OXORealty.com) directly to the builder/developer/other service provider (Real Estate Professionals i.e. REP) on our website in the stipulated given time, known as authorized period, entire deposited booking amount will be forfeited without any prior information to the user(s). Forfeit action will be taken once our REP will inform us about the user’s failure in paying them the required amount.
The authorized period details along with the required amount will be mentioned at the time of booking at dialtoproperty.com against any builder/developer/other service provider (REP).
If paid by credit card/debit card, refunds will be issued to the original credit card/debit card provided at the time of booking and, in case of payment gateway name payments refund will be made to the same account.